We and Cookies and Terms and Conditions.
We collect information through a technology called “cookies” to make the site and the goods and services offered more interesting and useful to you.
For example, when you visit our site through a computer or other device, the site places cookies in your browser that can be used to collect information about the tab you visit, the goods and services you are interested in, and how often you visit different parts of our site. Cookies are a standard web technology for storing information that the site sends to your computer or other device while browsing or interacting with our site.
For example, when you return to our site. Cookies allow the Site to recognize “Visitor Session Information” through which it is possible for information to function on the Consumer Basket site and recognize you. We use these technical methods only to analyze the traffic trends on our site, such as how often visitors visit different parts of our site.
All data recorded during the order is stored until the customer receives our canvas and passes the 14-day period in which he is entitled to return the canvas,poster or print. After the last 14 days all personal data is permanently deleted. We do not store any data after that and we can not recover.
Do we ship to …….? Yes! Everywhere!
For international shipments, buyers are responsible for all customs / import charges that may apply to shipments. We are not responsible for delaying customs. We do our best to prepare all the necessary documents for each customs and the trouble-free transport of each of our paintings!
Which companies do we work with? DHL, Deutsche Post, Speedy, Econt. According to the state, other couriers can be their partners.
Once an order has been made, we send each canvas within 1 – 3 business days. In most cases, we succeed in less than 24 hours. For countries outside the European Union, sending time is up to 5 business days. If there is any delay or anything, you will be notified by email. Please check your details before writing them. Some couriers are additionally charged if the delivery address is confused. Each Poster/Print can also be sent by courier of your choice. We always send from door to door (unless stated otherwise). There is sometimes a change in the cost of delivery. If we take more money for delivery and it is cheaper, we will refund the difference by bank transfer. You can contact us at any time to calculate the shipping cost to your country (city) and how long it will take delivery.
Return a poster or print or canvas
Each customer has the right to return a canvas or a fiddle purchased by us within 14 calendar days (it is important to return it as received) after receiving it. The money for the canvas will be refunded 100%. We do not refund money for transport only. If you decide to return a canvas, poster or print please contact us via the contact form to tell you where to send it. When you return the canvas, the shipping costs are at your expense. We often travel and it is possible to indicate a different place of delivery from the place of dispatch.
If you decide to return a canvas, it is yours right. It is important for us to know only whether it is due to a transport defect, because every canvas is insured. That’s why it’s important to review when it gets. If there is a delivery defect, the courier company must recover the losses because each canvas is insured! If you are returning a canvas due to size or otherwise, please package the canvas well to be safely transported to us.
Each canvas has a certificate from the National Art Gallery of the Republic of Bulgaria. This proves that the canvas is not stolen and is not a cultural national value. Thanks to it it can be transported outside Bulgaria. This certificate is obligatorily given to the courier separately to be presented to the customs if the canvas goes out of Bulgaria! If you have any questions, please contact us at any time through the site’s contact form.
All the resin-covered paintings have a 100-year guarantee that the canvas will not be damaged (This does not include dropping objects, crushing, wetting or any other intentional damage) If you accidentally have a problem, please let us know and we will appreciate whether we will send you a new one with the same colors or we can return the value to you. The transportation will be at our expense, in the case of a paint problem with resin!
We accept direct bank transfer , Paypal and payment from Phyre.
For payment by bank transfer we give -8% discount from the order.
New – We accept payment through the Phyre mobile app
If you make a payment from there we will give you a 10% discount at the time of payment. For more information, please write to us.
Once we receive the money transfer, we immediately send the canvas to the address you provided. They always have tracking number!
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We always create original Canvas! Each canvas or poster/print is of material that has been previously described. Each canvas is original and unique. Each canvas is unique and can not be created the same again. If you want to see more pictures or video clips, you can always contact us through the site’s contact form and we will send you more photos and videos on this canvas from different angles.
The materials we use are created in the European Union! The canvas too!
Prints / Posters
For Prints / Posters, the printing and shipping time is up to 7 business days.
We send in the same way as other canvas.
The return time is the same as 14 calendar days. It is important to be packed carefully and in the same way.