FAQ

Gallery Open Hours

Our Online Gallery is open 24/7

Shipping

Do you ship to ……. ?

Yes! Everywhere! I Ship WorldWide!
(On international shipments, buyers are responsible for any customs/import taxes that may apply on shipments. I am not responsible for delays due to customs.)

If your country does not come out of the delivery address list, please write to us to fix this and prepare all the necessary documents for safe transport and customs!

Shipping Cost?

Shipping & Handling rates are calculated at checkout (before you pay) based on your address and chosen shipping method.

We work with UPS, TNT , DHL, Aramex, FedEx, Speedy,DPD,Econt,DPEX . According to the state, other couriers may be their partners

Once an order has been made, We send each canvas within 48 hours (2 Business days). In most cases, we succeed in less than 12 hours. if there is any delay or whatever you will be notified by email.Please check your details before writing them. Some couriers are additionally charged if the delivery address is confused. We can send another courier as long as this company is present in Bulgaria.

We always send from door to door.

Tracking Numbers

We always provide a tracking number for the shipment. Couriers are responsible for updating their system and location.

Payment

We accept PayPal and Direct Bank Transfer. For Direct Bank Transfer we give -8% discount of order.

Returns

Each customer has the right to return a canvas purchased by us in 14 calendar days (it is important to return it as received) after receiving it. The money for the canvas itself will be refunded 100%. We do not just refund money for transport. If you decide to return a canvas please contact us via the contact form to tell you where to send it. Upon returning a canvas, return shipping is paid by you.
We often travel and it is possible to point to a different delivery location from the place of dispatch.
If you decide to return the canvas, we only care if it is due to a transport defect. That’s why it’s important to be reviewed when you get it. They have insurance.  If there is a delivery defect, the courier company must repay it, because each canvas is insured!

If you do not return the canvas because of a transport defect, but because of the size or otherwise, please pack it very well so it can be safely transported to us. Make sure to insure it at the same value. Each canvas has a certificate drawn from the National Gallery of the Republic of Bulgaria that this canvas is not stolen and does not represent a cultural national value. This certificate is obligatorily given to the courier separately to be presented to the customs agency! If you need, you can contact us at any time through the contact form of the site.

All resin canvases have a 100-year guarantee that the canvas will not be damaged (This does not include dropping objects on it, attempts to crush, wet, hammer or attempt any intentional damage) If accidentally there is a problem please let us know and we will assess whether we will send you a new one with the same colors or we can restore it. The transportation will be on our expense on the canvas of resin!

Copyrights Art

Nikolovi-Art retains all Copyrights & Reproduction Rights of sold original artworks, custom commission paintings, and prints. Artwork’s image may not be reproduced by any process without the artist’s express written permission.

If you want to share our canvas on social networks or elsewhere it is important to have our signature Nikolovi-Art or our site https://nikolovi-art.com

Customer Privacy

Information you provide through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues. Subscribers to the mailing list will only receive Nikolovi-art artwork related announcements, and may unsubscribe at any time.

GDPR Data

All data made during the order is kept until the client confirms that he has received the canvas and passed the 14-day period in which he has the right to return the canvas. After the last 14 days have passed, all personal data is permanently deleted. We do not keep any data after that.

What's in the box

Each purchased canvas travels in a box. When you open it you will see:

Canvas hangers , our business card , certificate if you decide to return it. This certificate serves as a customs agency that this canvas is not stolen by any national gallery!

Your New Canvas Carefully packaged 🙂

Hangers

This is abstract art. therefore we do not hang the hangers. The canvas can be placed in 4 possible ways and we leave it to you. You can decide at what angle you can put the canvas and hang the hangers in this way. That’s what you decide. And place it on a wall.
We always put in the box a few hangers with their screws. If you tell us how you want to be hooked, we can also catch them on the canvas in advance. It’s easy with just one cross screwdriver.